Privacy Policy
At RGV Loans, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines our practices regarding the collection, use, and sharing of information that you provide to us through our website, our loan application processes, over the telephone, or through any other interaction with our services.
Information Collection
We collect various types of personal information to effectively process your loan application, provide customer service, and enhance your experience on our website. The information we may collect includes:
- Personal Identification Information: Name, address, Social Security Number, date of birth, driver’s license number, passport number, employment information, income details, and financial background.
- Contact Information: Phone number, email address, and other similar information.
- Technical Information: Internet protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-ins, operating system, and platform.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
Information Use
The information we collect may be used in the following ways:
- To process your loan application and provide financial services.
- To comply with legal obligations, such as verification of identity and fraud prevention.
- To improve our website and services through analysis and research.
- To personalize your experience and provide you with information, products, or services that you request from us.
- To communicate with you, including responding to your inquiries, providing customer support, and informing you of any changes to our services.
- To conduct market research and to develop new products and services.
Information Sharing
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, as long as those parties agree to keep this information confidential.
We may also release personal information when we believe it is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
Information Security
We are committed to protecting your personal information from unauthorized access or disclosure. We implement industry-standard security measures and protocols to safeguard personal data from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
Data Retention
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy or as otherwise required by applicable law.
Your Rights
Depending on your jurisdiction, you may have certain rights with respect to your personal data:
- Access: You have the right to request a copy of your personal information that we hold about you.
- Rectification: You have the right to request that any inaccuracies in your personal information be corrected.
- Erasure: You have the right to request that your personal information be deleted or removed in certain circumstances.
- Restriction: You have the right to request the restriction of the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive the personal information you provided to us, in a structured, commonly used, and machine-readable format and/or request that we transmit such data to another entity where technically feasible.
- Objection: Where the processing is based on legitimate interest, you have the right to object to such processing.
- Withdrawal of Consent: If you previously gave your consent, you have the right to withdraw it at any time.
Contact Us
If you have any questions about this Privacy Policy, our practices related to the handling of personal information, or if you would like to exercise any of your rights, please do not hesitate to contact our Data Protection Officer at [email protected].
Changes to Our Privacy Policy
We keep our Privacy Policy under regular review and place any updates on this web page. This Privacy Policy was last updated on [insert date].
Consent
By using our website and services, you hereby consent to our Privacy Policy and agree to its terms.